IMPORTANT INFORMATION ABOUT YOUR MOVE

DOUBLE DRIVE TIME

According to the maximum Rate Tariff 4, Item 36 provided by the Bureau of Household Goods Services, "the time used shall be the total of loading, unloading and double the driving time from point of origin to point off destination". Meaning that if the total driving time between the point of origin to point off designation takes 15 minutes, that time will be doubled and charged as 30 minutes. This rule is subject to change for any of the following 3 exemptions.

EXCEPTION 1

 When the mover is required to perform more than one trip between origin and destination, the time used shall be the total of loading and unloading time, to which will be added double driving time for the first trip from origin to destination and actual driving time for all additional trips between origin and destination for each motor vehicle furnished by mover.

EXCEPTION 2 –

When two or more shipments are transported on a unit of equipment at the same time, the time used shall be the total of loading and unloading time plus 25 minutes total driving time for each shipment.

EXCEPTION 3 –

When a split pickup, split delivery, or split pickup and split delivery in combination is performed, the time used shall be applicable by the rate for double the drive time expended between each such point.

Important Information Booklet

This booklet has been prepared by the Bureau of Household Goods and Services (Bureau) to offer guidelines and recommendations for moving and to explain the obligations (regulations) of moving companies in California. The Bureau requires this information be provided without charge by household movers to persons planning to move between points in California. The mover ultimately performing your move must (1) provide this booklet to you at the first in-person contact, (2) mail the booklet to you (time allowing) if the move was arranged and confirmed by mail or telephone and no in person contact is made prior to the day of the move, or (3) obtain your assurance that you received it from some other source. In any case, you must initial a statement on the Consumer Protections and/or Waivers section of the Agreement for Moving Services (Agreement) indicating you have received the booklet.

This material is designed to give you the information necessary to ensure a well planned, uncomplicated move.

Delivery

 Standard Delivery Service (Premium Expedited Services are offered - Upon Request) Long distance deliveries within California can take anywhere between 7-14 business days depending on distance of destination. It's IMPORTANT to bear in mind that ALL long-distance moving companies may take up to thirty (30) business days to deliver shipment from client's first available requested delivery date in the event of natural disasters, weather/road conditions, weight station delays, mechanical, logistical and scheduling issues and so forth. This is in complete compliance with the Federal Motor Carrier Safety Administration's (Department of Transportation) rules and regulations pertaining to deliveries. 

Insurance 

Basic Coverage at 60 cents per pound per article ensures recovery at 60 cents multiplied by the weight of the item or the carton it’s packed in. Thus, if an item weighing 20 pounds is lost or damaged, you can recover $12.00 for that item (60 cents x 20 pounds). This is very minimal protection and your goods are probably worth considerably more. This protection is included in the mover’s rate.

Electronic Signatures

The Commission requires that you acknowledge and consent to the use of electronic documents, forms, and electronic documents, forms, and electronic signatures in lieu of paper copies. You must agree and sign this form for your consent to be valid. The carrier is required to present you with an electronic copy of item 475, "Shippers Consent To Use of Electronic Documents and Signatures," at the time of your first contact with the carrier and prior to entering into an Agreement for Moving Services with the carrier.

Payment Terms

On the move date, your total balance will be due and can be paid by: Cash, Check, Money Order, Visa, MasterCard, Discover Card, Diners Club, JCB, and/or American Express (all credit card payments have a 3% fee). The card-holder must be present. Please note that payment will be collected before unloading the cargo for long distance within California.

To make a payment (deposit/total moving payment) over the phone, please refer to the CC Payment link at the bottom of the page. Fill out and send over to info@lapmovers.com to have your transaction processed. 

Claim Settlement

It is solely the shipper's responsibility to inspect and indicate damaged or missing items on the inventory logs at the time of delivery. Valuation of claim will be based on those indications subject to the limitation of liability as described on the bill of lading. To file a claim or complaint call us at toll free (818)325-6206 or email info@lapmovers.com. The lower level of protection is provided at 60 cents per article. This minimum coverage for lost or damaged items is based on 60 cents times the weight of the article. This coverage is provided at no additional cost.